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Video stories don't appear for creators

Videos must be set to ‘Live’ to show in the app.
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Find the video you need to publish on the ‘Stories’ tab of your campaign and change its status.

Edit story status

Story status allows you to control the visibility of a story.

To change status, Click the status box next to the relevant story and select one of the options below:

  • Processed – Story has successfully uploaded to Campaign Manager and is ready to use. (This option will disappear after any other status is selected)

  • Live – Publish the story and make it visible to Creators

  • Approved – Story is marked as good to use but is not yet visible to Creators

  • Offline – Story is not available to Creators

  • Archived – Story is not viewable in the campaign manager or by Creators

Find the Story status box on the right hand side of the Stories tab of your campaign.

TIP: Turn on auto publishing for stories and 'New story published!' auto engagement emails so creators get notified and immediately have access to newly uploaded stories.

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