FAQs
Answers to your most common questions
24 articles
Setting a password
Creator can't access the campaign using the campaign ID
Creator hasn't received account verification email
Curator verification email
I’ve edited a topic but I can’t see the changes in the app
Topics don't appear in app
Can I reuse one topic structure in another campaign?
Can I preview videos?
Video stories don't appear for creators
Can I change the title of a story?
How do I invite people to share their story?
Creator can't sync or submit video
Our logo doesn't show in branded videos
Can I add extra Curators?
Creator has reported a problem with StoryTagger
A creator can't access my campaign
Locked account
Swap your camera view
Downloads won't work
I can't see the campaign manager login screen?
Microsoft consumer email accounts
I can't log in to Campaign Manager
How do people get the mobile app?
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