FAQs
Answers to your most common questions
24 articles
- Setting a password
- Creator can't access the campaign using the campaign ID
- Creator hasn't received account verification email
- Curator verification email
- I’ve edited a topic but I can’t see the changes in the app
- Topics don't appear in app
- Can I reuse one topic structure in another campaign?
- Can I preview videos?
- Video stories don't appear for creators
- Can I change the title of a story?
- How do I invite people to share their story?
- Creator can't sync or submit video
- Our logo doesn't show in branded videos
- Can I add extra Curators?
- Creator has reported a problem with StoryTagger
- A creator can't access my campaign
- Locked account
- Swap your camera view
- Downloads won't work
- I can't see the campaign manager login screen?
- Microsoft consumer email accounts
- I can't log in to Campaign Manager
- How do people get the mobile app?
- Error: Session expired. Please log in again