If creators are having trouble syncing or submitting they are most likely having connectivity issues.
Tell your creators to check their network and make sure they have access to a strong internet connection by:
Moving your device closer to the wifi router.
Try using mobile data if you have a strong connection with at least 4G service.
If they continue to have an issue suggest they refresh the connection by logging out, restarting, logging back into StoryTagger and try syncing again.
If the problem persists please contact us using the chat tool.